FAQs

WHAT ARE THE RULES FOR SOFT PLAY?

• PLAY AT YOUR OWN RISK

• Children must be supervised by an adult while in the play area

• NO Shoes, SNEAKERS, HIGH HEELS, FLIP FLOPS OR SANDALS are allowed on mats or inside the play area for any reason. SOCKS MUST BE WORN AT ALL TIMES!

• NO food or drink (or chewing gum) allowed in play area. EVEN WATER!

• NO Running in play area

• NO diving or throwing balls or any equipment

• NO equipment should be removed from within the fenced-in play area

• NO shoving, pushing, wrestling, or rough play in play area.

• NO children over the age of 5 are allowed on any play equipment for any reason

• NO paint or other craft materials (i.e., glitter, slime, messy arty, temporary tattoos, face paint etc.) are allowed in soft play areas or on any equipment

• NO more that the recommended amount of players on unit at any time
  All sharp objects must be removed before play (including pens, pencils, jewelry, knives, eyeglasses, etc.

• DO NOT enter if you are pregnant or have health issues without consulting with your physician

WHAT AGES OF CHILDREN CAN PARTICIPATE IN SOFT PLAY?

Our soft play area is designed for guests 5 years and younger. Older children (even siblings) are not permitted. It is the responsibility of the client to ensure that only children ages 5 and under are in the play area.

WHAT HAPPENS IF THE RENTED EQUIPMENT GETS DAMAGED?

If something beyond normal wear and tear happens to any of the rented play equipment, there is a $150 repair/replacement fee. Play equipment will be inspected by both the installers and the client after delivery, and the client agrees to return the equipment in the same condition that it was left in.

HOW DO YOU CLEAN THE EQUIPMENT?

After each party, we clean using a formula that eliminates all bacteria for 24 hours. Equipment is also sanitized prior to drop off and will therefore remain clean throughout the party.

DO WE HAVE TO WEAR SOCKS?

You bet! This is a health and safety issue that must be followed. If your guests don’t have socks, we can provide a bin of socks that will be charged to the client’s final invoice

WHAT IS THE CANCELLATION POLICY?

We get it - stuff happens! However, if you have to cancel your party within 2 weeks of the scheduled date, we will have to charge an additional $25 cancellation fee on top of the party deposit. If you are able to reschedule within 3 months, you will not lose your security deposit and it can be applied for another date. If the event is outdoors and it rains or there is a high chance of rain, an indoor location must be offered. If no indoor location is available, client will have 3 months from the original schedule date to reschedule.

WHAT KIND OF LOCATION DO WE NEED TO BOOK A PARTY?

The great thing about soft play rental is that it can work in almost any location! Firehall, backyard, basement, park pavilion - as long as we have a flat, level surface we can make it work. However, the surface has to be dry and cannot be in direct sunlight because the equipment can get very hot. We do offer canopy rentals for an additional fee if needed.